Refunds & reprints

Before printing — cancel freely

You can cancel your order for a full refund any time before printing starts — we typically print within 48 hours, so be quick. Write to [email protected] with your order number.

After printing — no change-of-mind returns

Once printing begins, your case exists for you alone — there's no shelf it can go back on. For that reason we can't accept returns or exchanges for change of mind, wrong game choice, or preference, as stated on each product page. (Under Japanese law, the cooling-off system does not apply to mail-order sales.)

Defects, damage & wrong items — on us

If your order arrives defective, damaged in transit, or different from what you ordered, contact us within 14 days of deliverywith a photo and your order number. We will, at your choice:

• Reprint and reship the piece free of charge — our default, and usually the fastest fix; or
• Refund you in full, including shipping.

You never pay return postage — usually we won't ask you to send anything back.

Lost in the mail

If your order hasn't arrived well past the estimate, get in touch. Every international order ships tracked via Japan Post Air Packet, so we can open a Japan Post inquiry; if a parcel is confirmed lost, we'll reprint and reship it, or refund you.

How refunds are paid

Refunds go back to your original payment method through Stripe, typically appearing within 5–10 business days of being issued.